Mr. William Gottschalk, The Villages Homeowners Association 104 Main Street The Villages, FL 32159
As you know, we have been diligently working through inspections for homes in The Villages with Oakridge® shingles installed between January 1, 2007, and December 31, 2010. We are nearing the completion of inspections for homeowner’s who have authorized our inspection.
We would now like to move into a more business-as-usual process for any warranty claims on Oakridge® shingles that have not been previously inspected. Effective immediately, we will require shingle samples, photographs and other documentation and will analyze each claim at our lab in Toledo, Ohio. To make it as easy as possible for homeowners, we will utilize a third-party to extract the shingle samples and take the necessary photographs and mail those to us. We would like to communicate this update to residents of The Villages via The Village Voice to ensure those impacted are made aware of this change.
Attached is a communication we prepared for this purpose. We would sincerely appreciate it if you would publish this communication in the next edition of The Village Voice.
Please feel free to contact me with any questions or concerns. Otherwise, we greatly appreciate your cooperation throughout this matter.
Lori A. Suffety, Team Leader BMG Quality Solutions Owens Corning Sales, LLC An authorized representative of Owens Corning Roofing and Asphalt, LLC
OWENS CORNING ROOFING AND ASPHALT, LLC ONE OWENS CORNING PARKWAY TOLEDO, OHIO 43659 419.248.8000
As previously published, Owens Corning Roofing and Asphalt, LLC (Owens Corning) is honoring their commitment to quality and has agreed to replace Owens Corning™ Oakridge shingles where granule loss was determined by Owens Corning to affect the performance of the roof.
Physical inspections on roofs installed between January 1, 2007, and December 31, 2010, are nearing completion for those we have received approval to inspect. Any claims that have not been inspected (either because we did not receive prior approval or they fall outside the above installation date window), will be handled via our normal process going forward.
If you already have a claim established but have not yet had a physical inspection, we will arrange for a third-party firm to contact you. The third-party service will schedule a day and time that is convenient for you to extract the shingle samples and take the photographs necessary in order to analyze your claim.
Owens Corning’s offer to replace Owens Corning™ shingles including both labor and material is in effect until December 31, 2014, allowing ample time for homeowners to contact Owens Corning about their Owens Corning™ Oakridge® shingles installed between January 1, 2007, and December 31, 2010. If you do not have a claim established but believe you have a potential manufacturing defect, please contact us at 1-800-ROOFING to establish a claim.
Any claims that meet the above criteria but are submitted after December 31, 2014, will retain the benefits of their original warranty.
Owens Corning has provided responses to some frequently asked questions below:
Q: “I established a claim a long time ago but haven’t been inspected yet.”
A: As stated above, Owens Corning has completed all physical inspections for those where we have received approval to do so and that fall within the installation period of January 1, 2007, and December 31, 2010. For all other claims, we will utilize our normal process. This will involve utilizing a third-party data gathering service to extract the shingle samples and take the photographs needed to analyze your claim. A technician will contact you within the next several weeks to schedule a convenient day and time to perform the shingle extraction.
Q: “How do I know if my material fits the criteria and that I should establish a claim with Owens Corning?”
A: If you’re unsure, contact The Villages Warranty Office for specific information regarding the material installed on your roof. If you feel you have a manufacturing defect, you can open a claim by phoning 1-800-ROOFING (800-766-3464). Once a claim has been established, our third-party data gathering service will contact you to arrange for a convenient time to extract the necessary shingle samples and take the required photographs.
Q: “How will I be notified if my roof has a manufacturing defect?”
A: Regardless of whether your shingles are found to have a manufacturing defect or not, Owens Corning will send you a written communication regarding the findings with 15 business days of the data gathering visit.
Q: “What is my warranty if, after inspection by Owens Corning representatives or extraction of shingle samples by a third-party service, no defect was found?”
A: Your Owens Corning Roofing and Asphalt Limited Warranty on Roofing Shin