The Villages Voice - May 2011

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Update on Shingle Issue from Owens Corning to Villagers

by Staff

Update on Shingle Issue from Owens Corning to Villagers

April 22, 2011 letter to The Villages Homeowners Association from Ginger Duhaime, Warranty Administration Leader, Owens Corning Roofing and Asphalt, LLC

…Thank you for the opportunity to update The Villages residents as to the warranty claim inspections and answers to frequently asked questions.  We would sincerely appreciate your cooperation throughout this matter and request you publish the following communication in the upcoming edition of The Village Voice…

As previously communicated, Owens Corning has elected to replace affected roofing materials where blistering is verified upon physical inspection by Owens Corning representatives as causing performance issues.  This offer is extended to any homeowner at The Villages whose Supreme® or Classic® roof shingles were installed between 2003 and 2006, regardless of level of ownership (first, second or subsequent owner). 

Our inspection findings have been consistent in that blistering has only been found on a fraction of The Villages houses inspected to date, and that the blistering found was typically in only small areas of the roof.  As suspected, no performance issues have been identified and this issue has remained purely aesthetic.

Owens Corning has provided responses to some frequently asked questions below:

Q: “How do I know if my material fits the criteria and that I should establish a claim with Owens Corning?”

A: If you’re unsure, contact The Villages Warranty Office for specific information regarding the material installed on your roof.  If your material meets the criteria of being Owens Corning Supreme® or Classic® roof shingles installed between 2003 and 2006, you should open a claim by phoning 800-ROOFING (800-766-3464).  Once a claim has been established, an inspection of your roof by Owens Corning personnel will be scheduled as quickly as time permits.

Q: “Is there a way to tell between Supreme and Classic versus Oakridge products?”

A: Owens Corning Supreme® or Classic® roof shingles are commonly referred to as 3-tab shingles while Oakridge are referred to as laminated.  Both refer to the manufacturing process/appearance.  Examples of each are as follows:

   3-Tab (one layer)                                                       Laminate (two layers)

                   

Q: “Will I be notified when my roof is/was inspected by Owens Corning?”

A: Due to availability/variations in schedules, Owens Corning does NOT notify before or after inspection.  Also, homeowners need not be present at the time of the inspection.  Inspections are being scheduled as time permits and will continue until all have been completed.  Once inspectors arrive at your residence, they access the roof and conduct a thorough inspection of the entire surface.  You will receive a written communication regarding the findings within 15 business days of completion of the inspection. 

Q: “What if I am trying to sell my home?”

A: Since Owens Corning has extended coverage to any homeowner at The Villages whose Supreme® or Classic® roof shingles were installed between 2003 and 2006, regardless of level of ownership (first, second or subsequent owner), this will not affect the resale process.  Warranty Transfer is NOT required for coverage IN THIS SPECIFIC INSTANCE.

NOTE: The Owens Corning Limited Warranty on Roofing Shingles is issued to the owner of the structure at the time the material was installed.  If you sell your home, the warranty may be transferred up to one-time from the owner at the time the roof was installed to the subsequent purchaser and must be completed within 60 days of transfer of ownership.  Anyone owner requiring transfer (from the owner at the time of installation to the purchaser), may complete a Warranty Transfer Card available via owenscorning.com and submit the required transfer fee. 

Q: “What is my warranty if, after inspection by Owens Corning representatives, no defect was found?”

A: Your Owens Corning Limited Warranty on Roofing Shingles remains in full effect.

Q: “What if I think the Owens Corning shingles on my roof are not performing but they don’t meet the Classic/Supreme installed between 2003-2006 criteria?”

A: You should open a claim by phoning 800-ROOFING (800-766-3464).  Claims for material OTHER THAN Owens Corning Supreme® or Classic® roof shingles installed between 2003 and 2006 will follow the standard warranty claim process which includes submission of proof of ownership, photos and two full-size samples.  An inspection by Owens Corning personnel is not warranted and will not be scheduled.