VHA action in regards to Owens Corning™ Oakridge® shingles.
As we have previously addressed, some homeowners at The Villages have experienced isolated granule loss with Owens Corning™ Oakridge® shingles.
The Villages Homeowners Association (VHA) has been advocating on your behalf and working with Owens Corning Roofing and Asphalt (Owens Corning) to address the concerns of those homeowners. Our collaboration with Owens Corning has resulted in an acceptable resolution.
Effective immediately, for any homeowner at The Villages, whose Oakridge® shingles were installed between January 1, 2007 and December 31, 2010, that experienced granule loss which caused performance issues Owens Corning, will review and replace materials it determines are affected.
Owens Corning advises that during recent inspections, granule loss was found on a limited number of homes and typically only in small areas of the roof. Owens Corning assures us that not all granule loss results in a performance problem with the shingle, but in the unlikely this occurs and the granule loss is caused by the manufacturing process; it will be covered by the manufacturer’s warranty.
Please note, granule loss may be due to other causes such as, foot traffic (during the installation of the roof, stucco, skylights, solar panels, etc.), damage due to mishandling, hail storms, misapplication, other alterations made to the roof, etc.
If you see granules in your gutters or at the end of your downspouts, Owens Corning wants to assure you that this is a natural occurrence and does not mean your shingles are experiencing performance issues. It is also important to understand that granule loss on its own does not cause shingles to leak.
To determine which roofs in The Villages have affected materials, Owens Corning will be conducting additional data gathering events beginning in January 2014. Data gathering events will continue until all Oakridge® roofs with installation dates between January 1, 2007 and December 31, 2010, have been inspected. This process is anticipated to extend throughout the first half of 2014. Due to these activities, there will be no need for you to open a claim, contact your installer/contractor or send in samples.
If you are impacted by these data collection events, this is the only pre-notification you will receive and you do not need to be home for the inspection to occur. Owens Corning representatives will leave a notice after they have visited your property to advise you of that visit. You will receive a written communication from them after your roof has been inspected advising of the data gathering results. However, if you have concerns or questions in the meantime, please feel free to contact them at 1-800-ROOFING.
NOTE: Below are pictures of Owens Corning™ Oakridge® laminate and Supreme® 3-tab shingles for reference.
Oakridge® laminate shingle Supreme® 3-tab shingle